Privacy Policy

Last Updated May 7, 2026

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When you use Services (including our website and mobile apps) on this website and any
subdomains of this website (collectively, the "Website") to find, buy, rent, or sell real estate
or connect with mortgage lenders or other real estate professionals, you are providing us
with your data. This policy explains what information we collect, how we use it, and who we
share it with, along with the rights and choices you may have with respect to your
information. This policy applies to any of our websites or apps that link to this Privacy
Policy.
Read the United States Regional Privacy Notice for more details about how we handle
Personal Information and how to exercise your rights.
Terms of Service
This Privacy Policy is governed by the Terms of Service, which includes all disclaimers of
warranties and limitations of liabilities. All terms not defined separately in this Privacy
Policy shall maintain the definition given to them in the Terms of Service.
To review other applicable terms and conditions that apply to this Privacy Policy, including,
without limitation, intellectual property rights, representations and warranties, disclaimer
of warranties, limitation of liability and resolving disputes, please review the Terms of
Service.
Information Collected
When you use our Services, we collect a variety of information from and about you and your
device(s). Some of this information identifies you directly (such as your name or email
address), while some of it is associated with you through your account, profile, or device
(like the homes you choose to save or your location data).
When you use aspects of our Services (such as creating an account), we may ask you for
information about yourself, such as your name, email address, and phone number. If you
use any mortgage tools included on our websites or apps, we might ask you for more
sensitive information, such as your income and credit score. Additionally, if you voluntarily
contribute any information, such as agent reviews or any comments you provide on a
"request information" form, we'll store that data as well. The sections below more fully
describe what information we collect in connection with your use of our different Services.
You may also provide information about other people through our Services. For example, if
you share a home listing with someone, we may collect that person's email address as part
of your account information.

Information You Provide
Home Search: We may provide several tools to help you find a home to buy or rent. If you
provide any search criteria when using our home search tools, such as the type of home or
number of bedrooms, we save that information so that we can tailor your search results to
what you're looking for.
We also help you connect with local real estate agents, property managers, mortgage loan
officers, and other real estate professionals. If you choose to contact one of these
individuals through our platform, we may ask for your name, email address, and phone
number so that we can reach you and connect you with the right person.
Information We Collect Automatically
In addition to the information you give us directly, we collect certain information
automatically as you use our services.
• Activity Information: We collect information about how you use our websites and
mobile apps, such as your home search history, homes you view, what you’ve
clicked on and other uses of our features, and the amount of time you spend looking
at different parts of our websites.
• Device Information: We collect data about the browsers and devices you use to
access our websites and apps. The data we collect includes browser or device
model and settings, operating system, unique identifiers (including device ID), and
the version of the app you’re using.
o We also collect data about how your browsers and devices interact with our
services, including IP address, crash reports, system activity, and the date
and time. You can control our collection of certain data, such as your mobile
device model or the language your mobile device uses, by adjusting the
privacy and security settings on your mobile device.

• Location Information: If you enable location services on your mobile device, we may
collect the location of your device. We use your location to provide you with
location-based information, like homes and real estate professionals in your area,
and to offer location-based services. If you don’t want to use these features, you
can turn off location services on your device.
o We also collect location information for similar purposes from your browser.
You can disable browser location services through your browser settings.

• Cookies and Other Tracking Tech: We may use various tools (including cookies, pixel
tags, web beacons and other similar technologies) to gather information about how
you view and use our sites and apps and to enhance your experience with our
services. For example, many of our web pages use cookies to help us understand
site usage, improve the content and offerings on our websites and apps, or
personalize your experience. The use of cookies helps us serve you better by
understanding what you’re interested in, tracking trends, saving your preferences,
and storing information you may want to retrieve on a regular basis, such as your
favorite homes. We also allow specific, approved partners to collect data from your
browser or device for advertising and measurement purposes using their own
cookies or similar tools. For further information about how we use cookies, please
access our Cookie Policy.
• Ads: We use the remarketing services to advertise on third party websites (including
Google, Facebook, and others) to previous visitors to our website. It could mean
that we advertise to previous visitors who haven’t completed a task on our website
(such as using the contact form to make an inquiry). This could be in the form of an
advertisement on the Google search results page, or a site in the Google Display
Network. Third-party vendors, including Google, use cookies to serve ads based on
someone’s past visits to a website. Any data collected will be used in accordance
with this privacy policy and the third-party vendor’s privacy policy. You can set
preferences for how Google, Facebook, and others advertise to you using their
corresponding ad preferences settings, and if you want to, you can opt out of
interest-based advertising entirely by cookie settings or permanently using a
browser plugin.
Permitted Use of Personal Information
This Website uses your Personal Information to provide you products and services, such as
to fulfil your requests for products or to help us personalize our offerings to you. We also
use your Personal Information to support our business functions, such as fraud prevention,
marketing, and legal functions. To do this, we combine personal and non-Personal
Information, collected online and offline, including information from third-party sources.
Personal and non-Personal Information will be used to:
• Fulfil Requests: To fulfil your requests for products and services and communicate
with you about those requests.

• Understand Customer Behavior: To better understand customer behavior so that we
may improve our marketing and advertising efforts and to improve the distribution of
our products and services.
• Protection: To protect the security and integrity of our websites, mobile services,
and our business.
• Legal: To comply with legal and/or regulatory requirements.
• Promotional Messaging or Advertising: With your consent, this Website uses your
contact information to recommend products and services that might be of interest
to you, to send you marketing and advertising messages such as newsletters,
announcements, or special offers or to notify you about our upcoming events. If at
any time, you would like to discontinue receiving any such email updates, you may
unsubscribe by following the unsubscribe instructions included in each
promotional email.
• Providing & Improving Our Services: We use your information to provide our Services
to you, such as returning search results as you browse for homes, and to improve
our Services and develop new ones. For example, we track how you use our
websites and apps and use that information to troubleshoot issues and adjust
things to improve your experience. We use the contact information you provide us,
like your phone number and email address, to communicate with you about our
services. For example, if you contact us regarding a problem with our site or your
account, we may email you to help identify and solve the problem. We may also
inform you about our Services, offers, promotions, news, and other updates we
think may be of interest to you.
• Connecting You with Real Estate Professionals: If you ask us to, we also use your
information to connect you to real estate professionals, like when you want to
contact an agent to discuss a home you find on our platform. We may also contact
you before passing your information to the real estate professional, to ensure you
are connected with the professional best suited to help you.
• Personalizing Your Experience: We use the information we collect about you and
your activity on our services to personalize the services we offer and show
advertising, content, or features that we think you might like. For example, we may
use your activity information to provide customized search results that match your
preferences and prior search criteria.
• Other Uses: We also use your data to detect, investigate, and prevent fraudulent
transactions and other illegal activities, to enforce our Terms of Service and other

agreements with you, and to protect the rights and property of Homes, its
customers, and others.
Sharing Your Information
Mobile Information: We do not share or sell mobile phone numbers, SMS opt-in data, or
text messaging originator consent with third parties or affiliates for marketing or
promotional purposes. Mobile information may be shared only with service providers that
assist in delivering our services. Text messaging originator opt-in data and consent will not
be shared with any third parties.
Information You Ask Us to Share: We share information when you ask us to share it. For
example, if you choose to contact a real estate agent, mortgage lender, property manager,
or other real estate professional through our platform, we will send them the information
you provide on the “request info” or other inquiry form.
Service Providers & Business Partners: When we hire service providers to help operate
our business, we may need to give them access to information to provide their service. We
allow them to use the information only to perform the service we have asked them to
perform. When we partner with other businesses to offer products and services to you, we
may share information with those partners only as needed to provide those products and
services.
Legal & Compliance Transfers: When we need to share data to satisfy a legal or regulatory
requirement, including responding to a subpoena or other lawful government request for
data, we will share information only as necessary to comply with that requirement. We’ll
endeavor to tell you before sharing your information in these situations, unless we’re
prohibited from doing so. We may also share information if needed to enforce our legal
rights, detect or prevent fraud or security concerns, or protect public safety.
If this Website is involved in a merger, divestiture, restructuring, reorganization, dissolution,
or other sale or transfer of some or all of its assets, personal information held by us about
our services users may be among the assets transferred. In addition, we may disclose
personal information for the purpose of evaluating and/or performing the proposed
transaction (including in connection with any bankruptcy, liquidation or similar
proceedings).
Public and De-Identified Data: We may disclose or share any publicly available
information or aggregated and/or de-identified information without restriction.
AI Tools: We use both internal and externally hosted software, platforms, and applications
that utilize data analysis, learning, reasoning, problem solving, perception, prediction,

planning or other cognitive functions in an attempt to augment or replicate human
intelligence (we refer to these, collectively, as “AI Tools”). Examples of techniques
employed by AI Tools include machine learning, deep learning, computer vision, natural
language processing, robotics, virtual agents, chatbots, and other emerging technologies
that aim to simulate human intelligence. AI Tools with which we share your personal data
can be found in the list of sub-processors listed below. We may also share information that
does not identify you when we use such AI Tools.
List of Sub-Processors
As of the date of this agreement, we engage the following sub-processors that may process
Personal Data:
Sub-processor (Entity Name) Service Provider's Location
Amazon Web Services (AWS) USA
Google Cloud Platform (GCP) USA
OpenAI USA
Vonage USA
Bandwidth USA

Lob USA

MailParser USA

Twilio USA

Home Junction / Attom Data USA
Your opt in/opt out choices
By providing your phone number, you consent to receive SMS messages from us. Message
and data rates may apply. Message frequency may vary depending on your interaction with
our services. You may “opt in” and/or “opt out” of certain uses of your Personal Information.

For example, you may have the opportunity to choose whether you would like to receive
email or text correspondence from us. Your Personal Information will not be shared with
third-party service providers unless you give consent. You will have the opportunity to opt
out of marketing emails by clicking the “opt out“ or “unsubscribe” link in the emails you
receive. You will have the opportunity to opt out of marketing text messages. To stop
receiving messages, reply 'STOP' at any time. You can also request this by sending a
request to info@janaomanrealestate.com. If you would like to opt out of your information
being shared with our AI Tools, please send a request via email to
info@janaomanrealestate.com.
Please take note that if you opt out of receiving promotional correspondence from us, we
may still contact you in connection with your relationship, activities, transactions, and
communications with us.
Data Security
We implement reasonable physical and electronic safeguards to help prevent
unauthorized access of, maintain data security for and correctly use the personal
information you have provided or that we otherwise collect through our services. However,
while such efforts are intended to ensure the confidentiality of your personal information
available to us as a result of your use of the services, we cannot and do not warrant or
guarantee the absolute safety and security of your personal information. We work to
protect the security of your personal information during transmission by using Secure
Sockets Layer (SSL) software, which encrypts information you input. To assist in keeping
your personal information safe, you must use an SSL-enabled browser. It is important for
you to protect against unauthorized access to your password, your computer and your
mobile device(s). Be sure to sign off when finished using a shared computer. Additionally,
change your passwords often using a combination of letters and numbers, and make sure
you use a secure web browser.
If you become a member of our website, you are responsible for maintaining the
confidentiality of your account and password and for restricting access to your device, and
you agree to and accept sole responsibility for any and all activities that occur under your
account or password. You also agree to notify us immediately of any unauthorized use of
your account or password, or any other breach of security.
This Website is based in the United States and the information we collect is governed
primarily by U.S. law. Where we are subject to the privacy laws of other countries, we
comply with those requirements. If you access or use our services or provide information to

us, your information will be processed and stored in the United States, where you may not
have the same rights and protections as you do under your local law.
If you are located in Canada, this section applies to you
We may process your information if you have given us specific permission (i.e., express
consent) to use your personal information for a specific purpose, or in situations where
your permission can be inferred (i.e., implied consent). You can withdraw your consent at
any time.
In some exceptional cases, we may be legally permitted under applicable law to process
your information without your consent, including, for example:
• If collection is clearly in the interests of an individual and consent cannot be
obtained in a timely way
• For investigations and fraud detection and prevention
• For business transactions provided certain conditions are met
• If it is contained in a witness statement and the collection is necessary to assess,
process, or settle an insurance claim
• For identifying injured, ill, or deceased persons and communicating with next of kin
• If we have reasonable grounds to believe an individual has been, is, or may be victim
of financial abuse
• If it is reasonable to expect collection and use with consent would compromise the
availability or the accuracy of the information and the collection is reasonable for
purposes related to investigating a breach of an agreement or a contravention of the
laws of Canada or a province
• If disclosure is required to comply with a subpoena, warrant, court order, or rules of
the court relating to the production of records
• If it was produced by an individual in the course of their employment, business, or
profession and the collection is consistent with the purposes for which the
information was produced
• If the collection is solely for journalistic, artistic, or literary purposes
• If the information is publicly available and is specified by the regulations
Children's Online Privacy Protection Act

We are in compliance with the requirements of COPPA (Children's Online Privacy
Protection Act); we do not collect any information from anyone under 13 years of age. Our
website, products and services are all directed to people who are at least 13 years old or
older. If we learn that we have mistakenly collected personal information from a child
under age 13, we will delete that information as soon as possible. If you believe that we
might have information from or about a child under age 13, please contact us via
info@janaomanrealestate.com.
CAN-SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes
requirements for commercial messages, gives recipients the right to have emails stopped
from being sent to them, and spells out tough penalties for violations.
To be in accordance with CAN-SPAM we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email us
at info@janaomanrealestate.com and we will promptly remove you from ALL
correspondence.
Contact us
If you have any questions or comments about this Privacy Policy, or if you would like to
review, delete, or update information we have about you or your preferences, you can
contact us with the following information: